Terms and Conditions

Welcome to Flowerwitch! By accessing and using our website, making a purchase, or interacting with our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site.

If you do not agree with these terms, you must not use our website or services.

1. General Terms

These Terms and Conditions apply to all users of the Flowerwitch website, including visitors, customers, and those who access or use our services for any purpose. By using this website, you agree to these terms and to comply with any applicable laws and regulations.

We reserve the right to modify, update, or change these Terms and Conditions at any time without prior notice. Changes will be posted on this page, and the revised version will be effective immediately upon posting.

2. Account Registration

To place an order or access certain services on our website, you may be required to create an account. By registering, you agree to:

Provide accurate, current, and complete information when creating your account.

Maintain the confidentiality of your account details, including your username and password.

Be fully responsible for all activities that occur under your account.

You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

3. Order Acceptance and Payment

By placing an order with us, you are making an offer to purchase products. We reserve the right to accept or decline your order at our discretion, and we may cancel an order at any time due to inventory issues, pricing errors, or other unforeseen circumstances.

Payment Methods: We accept payments via credit/debit cards, PayPal, Apple Pay, and Google Pay. All transactions are subject to approval by our payment providers.

4. Pricing and Availability

All prices on our website are listed in USD, and we make every effort to keep them accurate and up to date. However, we reserve the right to change product prices without prior notice.

In the event of an error in pricing, we will notify you as soon as possible and provide options such as canceling the order or adjusting the price. We also reserve the right to limit the quantity of any items that may be purchased.

5. Shipping and Delivery

Order Processing Time: Orders are typically processed within 1-3 business days after receiving your order. Shipping times may vary depending on your location, but the estimated shipping time is 7-14 business days.

Shipping costs will be calculated at checkout based on the weight and destination of your order. You will be provided with tracking information once your order is shipped.

Please refer to our Shipping Policy for more details.

6. Return and Refund Policy

We want you to be completely satisfied with your purchase. If your item is damaged, defective, or incorrect, you may be eligible for a return or refund. For more information on how to initiate a return, please refer to our Refund Policy.

We do not accept returns for items purchased due to a change of mind. Please carefully review your order before confirming your purchase.

7. Intellectual Property

All content on the Flowerwitch website, including text, images, logos, graphics, and product descriptions, is the property of Flowerwitch or its licensors and is protected by copyright, trademark, and other intellectual property laws. You are not authorized to use, reproduce, or distribute any content without express permission from Flowerwitch.

8. User Conduct

By using this website, you agree not to engage in any conduct that:

Violates any applicable laws or regulations.

Interferes with or disrupts the functionality of the website.

Impersonates any person or entity or falsely claims affiliation with any person or entity.

Engages in abusive, offensive, or unlawful behavior towards other users or our staff.

We reserve the right to suspend or terminate accounts that violate these terms.

9. Privacy Policy

We are committed to protecting your privacy and personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data.

10. Limitation of Liability

To the fullest extent permitted by law, Flowerwitch shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website, products, or services, including but not limited to damages for lost profits, data, or business interruption.

Our total liability to you, for any reason, will not exceed the amount you paid for the product(s) in question.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles. By using our services, you consent to the exclusive jurisdiction of the courts in Hong Kong to resolve any disputes that may arise.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please don’t hesitate to reach out to us:

Email: flowerwitch01@outlook.com

Phone: +852 9291 8620
Address: Flowerwitch Ltd., Room 123, 1/F, Block B, Kowloon Bay, Hong Kong

13. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and Flowerwitch regarding the use of our website and services. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Thank you for shopping with Flowerwitch! We’re committed to providing you with high-quality products and excellent customer service. By using our website and services, you agree to the terms outlined above.